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WHO IS RESPONSIBLE? The point of connection separates Inland Power owned equipment from the property owner’s equipment. Inland Power maintains and repairs equipment up to this boundary, while the property owner is responsible for anything beyond it. Inland Power cannot work past this point, as the equipment belongs to the member. Both parties must follow different safety codes. For any work on the owner’s side, a licensed electrician should be contacted to ensure code compliance. If you have any questions, please reach out to us at 509-747-7151.

WHY IS MY BILL SO HIGH? Inland Power representatives are always happy to assist you with your billing questions, but you may consider gathering this information prior to calling. It may answer your questions or provide valuable information when you do call. ACCURATE HISTORY Review how much power you’ve used for the last 13 months. We call this the kilowatt hour (kWh) history. This history is provided for you on every bill. You can compare your most recent month to that same month one year ago. Weather fluctuations may be a factor in any major differences, but this is a good place to start your search. The kilowatt hours you use are the main driver of costs on your electric bill. Inland Power residential customers average about 1,500 kWh of energy use per month. TRUE ELECTRIC BILL Check to be sure this is a true high electric bill. Are there other charges beyond electric service? Any additional service fees (i.e deposits, connection/disconnection fees or returned check fees)? Did Inland Power have to estimate your meter read? This could have caused fluctuation. Have any past-due amounts from a previous bill been added to the total? Are there ancillary charges added to the bill for other products or services? Don’t forget about state and local taxes. DAYS OF USE Check the number of days that are billed for your electric use. This varies from bill to bill due to the number of days in a month and a billing cycle may be a bit shorter or a bit longer month to month. If you submit your own meter read, there may have been fluctuation in the amount of days between each read that was submitted to Inland Power. We recommend that you consistently report your meter read, which helps to avoid a 15 day bill and then 45 day bill. COMPARE WINTER TO SUMMER Detailed usage information can be found through your SmartHub account. This allows you to see your daily, monthly and yearly energy usage information. Look to see if there are any anomalies that you can’t explain. Inland Power offers a budget billing program to help members with seasonal fluctuations. YOUR ELECTRIC METER DOESN'T GO ON VACATION If you leave your home for an extended period of time for business or vacation, any appliance you leave plugged in or connected will continue to use electricity even while you are gone, especially your hot water heater, freezer, refrigerator, HVAC system, landscape irrigation, well pump, etc. Login to your SmartHub account to check your energy usage while away. Most of us note that the TV and lights were not on, but we forget about these items. LIFESTYLE No two households use energy the same way, so comparing your energy bill to your neighbor’s is like comparing apples to oranges. It is best to compare your current use to your past use. Determine if the size of your household has increased or did someone stay at home more. Have you added a new swimming pool or hot tub in your back yard? Have you had “guests” stay for an extended period? Do you have hobbies that include the use of power tools, ovens and other high electrical resistance tools or appliances? Read and record meter reads and usage daily for 10-14 days before requesting a field visit. FIELD VISITS If after studying all the above information, you still feel there may be a deeper problem, we are happy to take your call and assist you. After handling the high bill complaint on the phone, we determine if a field visit is necessary to determine any energy efficiency problems. WHEN SHOULD I ASK INLAND POWER TO TEST MY METER? Inland Power encourages customers to look for the cause in the above situations first. Meter tests should be a last resort instead of first. Inland Power’s new digital meters are extremely accurate. In the case of a meter check, an Inland Power field representative will check the meter. There is a $25 fee for testing meters if test results show it is within range. ENERGY EFFICIENCY If it is determined that your bill is accurate and you would like some tips on how to lower your electric bill. Please see the energy efficiency portion of our website for ideas for your home or business.

COMMERCIAL LIGHTING According to the Department of Energy, electric lighting accounts for nearly 40% of all the energy consumed in U.S. commercial buildings each year. The good news is that’s all changing. Old lamps and ballasts are being replaced with energy efficient lighting at a rapid pace, especially now due to the incredible incentives available for lighting projects. Please use the resources below for more information regarding the process for obtaining project incentives for commercial lighting projects. Please note that the lighting calculator must be completed for pre-approval of projects to be considered for a rebate. Rebate amounts are $8.00 per tube and up to 70% of total project cost . TRADE ALLIES INFORMATION DOWNLOADS IMPORTANT NOTICE Make sure you reserve incentive dollars for your project! You must contact an Energy Services representative for pre-approval before you begin your project if you intend to claim a rebate. HOW LIGHTING UPGRADES IMPACT ENERGY USE AND TENANT COMFORT TRADE ALLIES CHAMPION LIGHTING, INC darin@championlighting2.com (509) 953-2482 COLUMBIA ELECTRIC SUPPLY (CES) ces-spokane.com (509) 325-4500 CONSOLIDATED ELECTRICAL DISTRIBUTION (CED) cedspokane.shopced.com (509) 535-8891 GRAYBAR SPOKANE graybar.com/locations/wa/spokane (509) 532-7100 NORTHCOAST ELECTRIC COMPANY northcoastelectric.com (509) 328-1020 M&M HARRISON ELECTRIC CO (COLFAX) (509) 397-2333 STONEWAY ELECTRIC SUPPLY stoneway.com (509) 535-2933 TEREMARK ELECTRICAL GROUP (IDAHO ONLY) teremarkele.com (208) 771-1178 Trade Allies DOWNLOADS Commercial Lighting Checklist Commercial Lighting Audit Worksheet Online Lighting Calculator Program Offerings Downloads

BELOW IS A LIST OF QUESTIONS YOU SHOULD ASK YOUR CONTRACTOR: Are you licensed, bonded, and insured as an electrician and/or solar installer in the state? How many solar PV systems has your team installed? Any in Spokane County? What different size systems can I fit on my roof? What brands of solar modules and inverters will you be using on my system? What are their warranties? If the components are manufactured in the State of Washington, does that increase any incentives the State may offer? Are your components UL listed? (Required for electrical inspection and utility interconnection). Can you show me some systems that you have installed, and/or share some references? Do you finance solar projects? If not, what are my upfront costs? How much energy will I generate and what does my return on investment look like? What is my Total Solar Resource Fraction (TSRF)? (You’ll want it to be 75% or higher!) What is my estimated solar production by month (not just annual production)? Is my roof in good enough shape to last for the life of the solar PV system (25-30 years+)? Do I need to re-roof beforehand? Will you help me understand and secure any available financial rebates, production credits, or tax incentives whether local, State or Federal? Will you take care of all the paperwork that my utility requires to become a net-metered customer, as well as coordinate the job with them? Will you also take care of any city, county or stat permits that are necessary? What are additional expenses over the life of the system? Will I need to replace any components? Do you cover that? If there is a problem with the system, who do I contact?

INLAND POWER & LIGHT COOPERATIVE BYLAWS Inland Power & Light works hard to serve all members of the cooperative and their elected trustees. That is why there are bylaws to serve as a written map of the obligations and qualifications that are necessary to maintain a successful cooperative. There are 8 sections that make up the entirety of the bylaws. They include: Article I - Members Article II - Meetings of Members Article III - Trustees Article IV - Meetings of Trustees Article V - Officers Article VI - Cooperative Operation Article VII - Disposition of Cooperative Assets Article VIII - Miscellaneous INLAND POWER & LIGHT BYLAWS To read the full text and bylaws for all members, trustees, and officers within Inland Power & Light, please click here. READ NOW

DOWNED POWER LINES WHAT TO DO IF YOU SEE A DOWNED POWER LINE? The first thing you should do is contact Inland Power at (877) 668-8243 to report the downed power line. We will dispatch crews to repair the damage and remove the safety hazard. Included below are some safety tips from Electrical Safety Foundation International. FREQUENTLY ASKED QUESTIONS What should I do if I encounter a downed power line? If you see a downed power line, move at least 50 feet away from the line and anything touching it. The human body is a ready conductor of electricity. The proper way to move away from the line is to shuffle away with small steps, keeping your feet together and on the ground at all times. This will minimize the potential for a strong electric shock. Electricity wants to move from a high voltage zone to a low voltage zone—and it could do that through your body. What can I do to help someone who has come into contact with a downed power line? If you see someone who is in direct or indirect contact with the downed line, do not touch the person. You could become the next victim. Call 911 instead. Can I use something that is not metal to try and move a downed power line myself? Do NOT attempt to move a downed power line or anything in contact with the line by using another object such as a broom or stick. Even non-conductive materials like wood or cloth, if slightly wet, can conduct electricity and electrocute you. What should I do if I see a downed power line in the street while I am driving my car? Do not drive over downed power lines. What if a power line comes down onto my car or I didn’t see it until I’ve driven into it? If you are in your car and it is in contact with the downed line, stay in your car. Tell others to stay away from your vehicle. If you must leave your car because it’s on fire, jump out of the vehicle with both feet together and avoid contact with the live car and the ground at the same time. This way you avoid being the path of electricity from the car to the earth. Shuffle away from the car. Is a downed power line still dangerous if it has come down in water, like a pool or pond?" Water is a good conductor of electricity. Any amount of water—even a puddle—could become energized. Be careful not to touch water, or anything in contact with the water, near where there is a downed power line.

OUR VALUES At Inland Power, our values make us who we are. We expect the best from ourselves and our coworkers. We walk in the door ready to go knowing everyone has much to contribute, whether it's day 1 or day 10,001. It's the Inland Way! WHAT IS A CHARTER? WHY NOT A DEFINITION? A definition is a statement tells you what trust means. A definition sets boundaries and clarifies language. A charter is a living agreement. It doesn’t just describe what trust is — it spells out how we will live it, who’s responsible for it, and what accountability looks like. Charter = Action & Accountability Charter = Shared Ownership Charter = Measurable & Trackable THE INLAND TRUST CHARTER FOR MEMBERS For more than 85 years, Inland Power has been built on the trust of the people we serve. That trust is a promise - to be honest in our words, fair in our actions, and consistent in our service. We listen openly, communicate clearly, and make decisions with your best interests at heart. We respect your time, your voice, and your investment in us. We're stewards of your Co-op, visible in our communities, accountable to our members, and always here to serve. BOTTOM LINE: you can count on us, because we live here too.

WHAT IS A HOME ENERGY AUDIT? Inland Power is pleased to offer a no charge energy audit service to Inland Power members. Our energy audit is a comprehensive assessment that can help you understand the whole picture of your home's energy use. An audit can help you determine how much your home uses, where your home is losing energy, and which problem areas and fixes you should prioritize to make your home more efficient and comfortable. A home energy audit should be your first step before making energy-saving home improvements, as well as before adding a renewable energy system to your home. If you would like to learn more or schedule for your home energy audit, please contact us at 509-747-7151 or email our team at conservation@inlandpower.com . Reach out today to see if we can help you save!

RESIDENTIAL PROGRAMS Currently, there are no programs being offered. Please check back! REQUIRED DOCUMENTS FOR CONTRACTORS Performance Tested Comfort Systems CONTRACTOR RESIDENTIAL PROGRAMS CONTRACTOR COMMERCIAL PROGRAMS COMMERCIAL PROGRAMS REBATE PROGRAMS LIGHTING HEATING & COOLING

Inland offers a range of other Commercial rebates to assist in serving a wide variety of our commercial members. Offerings include: Shell (e.g. insulation and windows) Electric water heaters Refrigeration Kitchen and Food Service Equipment Commercial Clothes Washers Smart Power Strips (for additional resources see the Save the Power webpage ) Generator Engine Block Heaters Vehicle Engine Block Heater Controls And more... For more information about these offerings including key requirements, energy savings and rebate information, download the summary document here . ANSWERS TO REBATE QUESTIONS CONTACT US conservation@inlandpower.com (509) 789-1801 (509) 747-7151

RESIDENTIAL SERVICE TRANSFER Are you moving into an existing residence and need to transfer the electrical service into your name? Inland Power offers an easy feature through our SmartHub tool. Simply click the "Get Transfer Started" button below and follow the prompts to complete your transfer service request into your name. Get Transfer Started

TEXTING PRIVACY POLICY Pursuant to company policy, Inland Power and Light Company (IPL) is committed to safeguarding member privacy and protecting member personal information. As part of its communication practices and policy, IPL employs several vendors for the purpose of providing mobile phone messaging communications. IPL and contracted vendors do not and will not sell or disclose member mobile phone numbers or other mobile phone information to third parties for marketing purposes. Members may opt out of mobile phone communications from IPL by contacting IPL’s member services team. For information regarding IPL’s practices to maintain the confidentiality of member information, please see Policy 6-14.  Messaging Terms & Conditions Upon messaging opt-in, you consent to receive SMS messages from Inland Power & Light related for billing, outages, scheduling services, etc. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message Frequency Message frequency may vary. Message and Data Rates Standard message and data rates may apply, depending on your mobile carrier plan. Opting Out You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After you send “STOP,” you will receive a confirmation message, and no further SMS messages will be sent to your number. Help and Support For assistance with our SMS service: Reply with “HELP” to any SMS message