SAFETY DURING A POWER OUTAGE

At Inland Power & Light, we strive to maintain high quality, reliable energy. However, there are circumstances beyond our reasonable control, such as storms, flood and equipment failure, which can cause a power outage to occur. When interruptions of electrical service do occur, we will make every effort to restore your power as quickly as possible.

WHAT TO DO

  • Stay 50 feet away from downed power lines and broken utility poles. Do not attempt to remove trees or branches that may be in or near power lines!

  • Check the fuses or breakers in your main electric panel.

  • Notify Inland Power immediately!

  • If a family member is on a life support system, have previous arrangement made for possible transport to a location where their needs can be met.

ITEMS YOU MAY FIND USEFUL IN THE EVENT OF A POWER OUTAGE

  • Cell Phone

  • Flashlight with fresh batteries

  • Blankets and warm clothing

  • Portable radio with fresh batteries

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Frequently asked questions

What do I do after a power outage has been reported?


After you’ve reported an outage turn off all electrical appliances that were on when service was disrupted, leaving a lamp on so you’ll know when power is restored. Turn off the circuit breakers to major appliances. To help preserve food items, leave the doors to your refrigerator and freezer closed. Once power is restored, avoid overloading by turning appliances back on in 15-minute intervals.




How does Inland Power manage calls during a widespread power outage?


During widespread outages, Inland Power’s automated system takes members’ calls at 1-877-668-8243. This system will process the calls and enter them into our outage management system. Our dispatchers will then take the outage information to dispatch crews, helping us restore your power more efficiently. To report outages using this automated system, you’ll need your membership number or the phone number currently associated with your account. Please make sure your current phone number is on file with us.




Does Inland Power know that I have lost electric service during a storm?


No, it is important that you report your outage to Inland Power. During larger outages your neighbors may have reported the outage, and we may have a good idea of who is out of power, we still could miss individual outages. To ensure we are also aware of your outage, please report it to us at 1-877-668-8243. Please do not assume that others have reported the outage.