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INLAND POWER & LIGHT COOPERATIVE BYLAWS Inland Power & Light works hard to serve all members of the cooperative and their elected trustees. That is why there are bylaws to serve as a written map of the obligations and qualifications that are necessary to maintain a successful cooperative. There are 8 sections that make up the entirety of the bylaws. They include: Article I - Members Article II - Meetings of Members Article III - Trustees Article IV - Meetings of Trustees Article V - Officers Article VI - Cooperative Operation Article VII - Disposition of Cooperative Assets Article VIII - Miscellaneous INLAND POWER & LIGHT BYLAWS To read the full text and bylaws for all members, trustees, and officers within Inland Power & Light, please click here. READ NOW

ROVING JOURNEYMAN LINEMAN Empower your future. Inland Power is looking for the best and brightest talent. Join a dynamic and fast-paced team committed to safe, reliable service at great rates. STARTING HOURLY RATE: $65.25 PER HOUR (PAY RATE); $65.75 PER HOUR (CALCULATED RATE) LOCATION: FOUR LAKES OFFICE - 10110 W HALLETT RD., SPOKANE, WA 99224 UNION STATUS: UNION DEPARTMENT: OPERATIONS HOURS: 4 - 10s - 6:30 A.M. TO 5:00 P.M. APPLICATION DEADLINE: OPEN UNTIL CLOSED PURPOSE OF POSITION Performs skilled and diversified electrical work in the construction, maintenance and operation of the cooperative’s electrical transmission and distribution system, both overhead and underground. CORE COMPETENCIES Quality Work: Produce thorough, high-quality work with minimal errors. Seek feedback, make corrections as needed. Identify problems and solve them. Strive to improve processes. Work collaboratively with co-workers to implement systematic changes. Productivity: Complete assigned work in a timely fashion. Utilize slow periods productively. Produce amount and volume at expected speed. Technical Skills/Job Knowledge: Demonstrate an appropriate level of understanding of technical skills in area of expertise, technology, products, and/or processes involved. Duly perform assigned duties. Keep current on federal, state and local regulatory changes and be competent with all technology necessary to perform job. Communication: Clearly convey oral and written communication. Keep others informed of activities and problems in timely manner. Listen well; respond appropriately and respectfully. Teamwork/Ability to Work with Others: Demonstrate the ability to work in a positive manner with co-workers and/or members with differing backgrounds, opinions, capabilities, etc. Willingly share skills, competencies, and knowledge with others. Establish and maintain strong, effective working relationships. Contribute effectively to group efforts. Promote harmony; agree to disagree without damaging relationships. Accountability: Maintain excellent attendance and provide additional assistance after normal working hours when needed. Be reliable, prepared and accept responsibility for work and actions. Integrity: Demonstrate honesty, high ethical standards, and respect for all co-workers and membership. Professionalism: Address internal and external members with courtesy and respect. Dress in work attire appropriate to the position. Communicate business information in a timely fashion, using means of communication appropriate to the situation. Support of Cooperative Goals: Support cooperative goals and adhere to all policies and procedures. Contribute effectively in support of the cooperative. Problem-Solving: Use sound logic and methodology to solve problems. Explore multiple sources for answers, as required. Be able to identify hidden problems and propose solutions. JOB RESPONSIBILITIES Strings, splices, transfers and sags wire in energized or de-energized circuits and connects wire and transformers as specified or directed. Shortens or lengthens lines by adding or removing wire, using a variety of types of splices, connectors, sleeves or clamps. Regularly works above ground on poles or steel towers using climbers and safety belt or operating man lift equipment, boom truck or other specialized equipment, not limited to but including, backhoes, boats, ATVs and snow machines. Routes or re-routes power lines over, under or around existing lines and structures, regularly working above, on, or in close proximity to energized lines. Selects and uses a variety of “hot line” tools and makes use of rubber gloves, line hoses, mechanical jumpers, fiber guards, blankets and other protective devices as specified. Works on all voltages as required throughout the system. Installs, removes, transfers, maintains and/or repairs cross arms, pins, insulators, guys, transformer and switch racks and other overhead pole and underground residential distribution (URD) equipment using a variety of hand tools, equipment and power tools. Installs and removes transformers, including primary and secondary current transformers and self-contained meters, cutouts, disconnecting switches, circuit breakers and other overhead line and URD devices, rigging block and tackle where necessary or working with ground crew and winch to raise and lower equipment. May install street and area lights, working with primary and secondary voltages. Performs line switching or sectionalizing as directed. Performs emergency repairs, phases and connects circuits under load; performs load checks and balances feeders as required. Inspects lines, poles both below and above ground line and equipment for signs of damage or wear and reports deficiencies. May be required to apply pole treatment to poles as part of the pole treatment program. Assists in carrying poles, digging holes, piking and guying poles and other such operations involved in the setting or replacing of poles. Assists in on-the-job training of apprentices and other crew members in maintenance and construction of power lines. May troubleshoot electrical problems on Cooperative equipment using, but not limited to, any and all line testing equipment provided by Inland. May trim trees, fall danger trees and clear ROW in vicinity of power lines. May direct activities of personnel in equal or lower classifications, including assisting in training apprentices. Performs other duties as assigned. Job duties are subject to change as directed by management. Keeps others informed. Reports and written communications are clear, timely and relevant. Use clear and correct verbal communication to varied individuals or groups. Listen responsively. MINIMUM QUALIFICATIONS AND JOB REQUIREMENTS 1. Journeyman Lineman are required to live within a thirty mile radius of the IBEW Local 77 business office. The Cooperative reserves the right to make a final determination on this requirement. Travel outside the twenty-five mile radius will be addressed by the cooperative according to the applicable cooperative policies and provisions of Inland Power's collective bargaining agreement. (Time will be given for a relocation if applicable) 2. Completion of an accredited apprenticeship program recognized by the Joint Apprenticeship Training Committee and the IBEW. 3. Journeyman in good standing with the IBEW Local 77. 4. Familiar with WAC 296-45 standards and certified in OSHA 1910.269 training. 5. High school diploma or equivalent. 6. Valid, unrestricted Class A (minimum) Commercial Driver’s License (CDL). 7. First Aid/CPR card along with flagger’s card. 8. Knowledgeable and competent in “Pole Top Rescue.” 9. Must possess sound decision-making skills. 10. Must possess and maintain a safe work record. 11. Excellent communication skills and professional appearance. 12. Basic computer skills required. 13. Successful completion of pre-employment physical which includes drug, alcohol, back and knee evaluation/x-rays. The journeyman lineman shall have full authority to carry out these duties and responsibilities in conformity with established policies and procedures and shall utilize time in such a way as to fulfill the objectives of this position and the cooperative. JOB ANALYSIS - FUNCTIONAL JOB DESCRIPTION To view full list of job duties and physical demands, click here for a full job description. BENEFITS (UNION) Medical, vision, dental 401(k), HRA, retirement plan, vacation time, sick time and disability insurance programs. APPLICATION PROCESS If your credentials and interest match this job, please send your completed application , cover letter and resume to: hr@inlandpower.com or mail them to, Inland Power & Light Company, 10110 W. Hallett Rd., Spokane WA 99224-7435, Attn: Human Resources. EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT Inland Power & Light is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law. EEO Law Posters can be found on the main Careers (www.inlandpower.com/careers) page in English and Spanish. REASONABLE ACCOMMODATION Inland Power will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process and to perform the essential functions of the job whenever possible. Please contact the HR department at Inland Power if you would like assistance. DISCLAIMER The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Inland Power & Light will not be offering any work visa sponsorship for this role. PAY TRANSPARENCY NONDISCRIMINATION PROVISION The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c) BENEFITS Medical, vision, dental, 401(k), HSA/HRA, retirement plan, PTO, EAP, paid holidays, and disability insurance programs. APPLICATION Job Application Collective Bargaining Agreement

MOVING Please contact our office when you are moving. We will need the following information to ensure you are billed correctly: Date of move Billing or forwarding address Contact information for landlord or property manager (if applicable) This information is very important, as you will be responsible for the electricity consumed at your service address until we receive notification from you of any changes.

As an Inland Power member, you have a unique opportunity to support the Inland Power Community Foundation, a program that provides financial support to organizations and individuals within the 13 counties served by Inland Power. The concept of the foundation is an extension of the principle on which electric cooperatives were built more than 50 years ago – neighbors helping neighbors to benefit the communities in which we work and live. HOW DOES IT WORK? Small change that changes lives, is the bedrock that the Inland Power Community Foundation is built upon. This program gathers voluntary contributions from Inland Power members who give a one-time donation or have authorized the Cooperative to add an additional amount to their monthly electric bill. Whether it is a few cents a month or $20, this small contribution can make a huge impact. YEARLY CONTRIBUTIONS The amount “rounded up” on each participating member’s bill averages a total of $6 a year or 50 cents a month (maximum of $11.88 per year) – a small amount to help worthy causes in our community. The monthly bill statement shows how much is being donated to Inland Power Community Foundation each month. The amount donated is tax deductible as tax laws permit. BENEFITS The Inland Power Community Foundation was started to generate and collect charitable donations to improve the quality of life for our community through individual, family and nonprofit organization donations. How are Inland Power Community Foundation funds distributed? Individuals and organizations can request funding by filling out the grant applications below. It's important to note that the committee meets once per quarter. Please keep that in mind when submitting your applications. Applications will be reviewed by the foundation board comprised of Inland Power members. The primary purpose of the Inland Power Community Foundation is to address charitable needs and provide financial assistance anywhere in the 13 counties served by Inland Power. We will keep you updated on where the funds are going through the Light Reading newsletter and online. DONATE TODAY! You can sign up to donate to the Inland Power Community Foundation by: Checking one of the Inland Power Community Foundation boxes on your bill and sending back to Inland Power, email Inland Power, or call Inland Power at (509) 747-7151. APPLICATIONS Individual Application Organization Application

CONSERVATION POTENTIAL ASSESSMENT (CPA) The Conservation Potential Assessment (CPA) developed by Lighthouse Energy Consulting for Inland Power & Light is an analysis of energy data and findings. The CPA estimated the cost-effective energy savings potential for the period of 2024 to 2043. This report describes the results of the full 20-year period, with additional detail on the two-and 10-year periods that are the focus of Washington's Energy Independence Act. (EIA). The initial two years of this study are also the final two years of the four-year period covered by Inland Power's first Clean Energy Implementation Plan (CEIP). If desired, the results of this study can be used to update the conservation target identified in that CEIP. Inland Power provides electricity service to over 36,000 customers across 13 counties in eastern Washington and northern Idaho. The EIA requires that utilities with more than 25,000 customers identify and acquire all cost-effective energy efficiency resources and meet targets set every two years through a CPA. Inland Power's history of consistently exceeding its biennium conservation targets is show in Figure 1 below, which is based on EIA compliance data reported to Washington's Department of Commerce. Full CPA Report 2025 DRPA Report The EIA specifies the requirements for setting conservation targets in RCW 19.285.040 and WAC 194-37-070 Section (5), parts (a) through (d). The methodology used in this assessment complies with these requirements and is consistent with the methodology used by the Northwest Power and Conservation Council (Council) in the 2021 Power Plan. Washington's Clean Energy Transformation Act (CETA) has additional requirements for CPAs; namely, that the assessment of cost-effectiveness make use of specific values for the social cost of carbon. Appendix III details these requirements and how this assessment fulfills those requirements. YOUR COMMENTS The purpose of this report is to consider and take comments on the establishment of Inland Power's ten-year conservation assessment and two-year conservation targets. This is based on the energy efficiency requirements put forth in the Energy Independence Act (I-937) of 2006. If you would like to make a comment, please click the button below to be linked to our Conservation team. Thank you Click here to comment

YOUR ACCOUNT At Inland Power & Light, we strive to provide the highest quality service to you and your family. We work hard to provide proper resources including options for alternative energy sources, incentives & rebates for improved energy efficient homes, information regarding your meter and rates, conservation tips, safety tips and much more. We want you to get the most from your home so you can live stress free everyday. RESIDENTIAL COMMERCIAL

2026 IPL PROJECTS Inland Power is committed to serving its members by enhancing infrastructure, improving resilience, and expanding communication tools as it prepares for 2026. The goal is to build a stronger, safer, and more reliable energy future. WILDFIRE MITIGATION Inland Power is dedicated to protecting members from rising wildfire risks. WEATHER MONITORING Inland Power is collaborating with EnXchange to create a specialized weather-alerting dashboard that integrates directly with our lines and infrastructure. This technology will enable real-time data usage for fire-safety modes, reducing outages and improving safety. Additionally, weather cameras will be installed to enhance visibility of wind, temperature, and precipitation, facilitating quicker and more informed decision-making. SECTIONALIZING Our engineering and operations teams are improving system sectionalization by adding reclosers and equipment that divide circuits into smaller sections. This isolates outages to limited areas, minimizing service disruptions — like when a tree falls, only the affected segment loses power. SECONDARY INSPECTIONS After improving primary distribution lines with larger poles and wires, we are now focusing on secondary lines serving individual homes. This includes maintaining equipment and removing debris to ensure safety and reliability, further enhancing the overall reliability of the system. DEFENSIBLE SPACE Inland Power is partnering with conservation districts, the Department of Natural Resources (DNR), and local fire departments to educate members on creating defensible space around homes. They provide resources for removing dead trees and reducing burnable debris to enhance community safety as wildfire risks increase. RELIABILITY AND INFRASTRUCTURE We continue to go the extra mile for our members by investing in smarter meters, stronger substations, upgraded lines, and ongoing system maintenance to keep your power safe and reliable. AMI METER SYSTEM UPGRADE Inland Power is upgrading its 12-year-old AMI system to a new Landis & Gyr platform over the next three to four years. In 2026, the focus will be on replacing failed meters and installing new technology to enhance accuracy, efficiency and reliability. SUBSTATION IMPROVEMENTS AND EXPANSION In 2026, 24% of the work plan budget is allocated for building and upgrading substations to meet growth demands. Inland Power is upgrading seven substations and designing four new ones expected to be operational in two to four years, ensuring reliable power delivery. RECONDUCTOR, ADD PHASE, AND NEW LINE CONSTRUCTION Over 30% of our budget goes to capacity-building projects, such as upgrading lines and constructing new ones, to enhance operational efficiency. These proactive infrastructure improvements help maintain a strong, flexible system ready for future growth. ANNUAL SYSTEM MAINTENANCE An additional 32% of our work plan is dedicated to annual maintenance activities such as replacing failed poles, upgrading regulators and capacitors, and inspecting distribution lines. This ongoing work is critical to system health and reflects our commitment to preventing issues before they arise. OUTAGE COMMUNICATION We recognize how important timely, accurate information is during an outage, and we are going the extra mile to enhance communication before, during and after these events. NEW OUTAGE MAP AT INLANDPOWER.COM AND ENHANCED COMMUNICATIONS Our redesigned online outage map features user‑friendly, color‑coded outage icons, improved zoom capability, and detailed comment sections. In 2026, we are evaluating options to add a search‑by‑address function to further improve transparency and ease of use. We will also be looking to find ways to proactively call, text and email members to provide real-time updates during outage events. AFTER‑HOURS OPERATIONS TEAM We are pleased to introduce a dedicated after‑hours and weekend operations team. Although our line crews have always been on call 24/7, we previously relied on a third‑party vendor for dispatching and outage communication. As our cooperative has grown, bringing this service in‑house allows us to provide a more personalized member experience and offer real‑time outage updates directly from our own team. With significant enhancements planned, 2026 promises to be productive, positively impacting service quality, system resiliency and member experience.

HIGHLIGHTS FROM OUR 2026 ANNUAL MEETING To view the 2025 Inland Power & Light Annual Report with our financial statement, click here . To view 2025 Annual Meeting minutes, click here .

TEXTING PRIVACY POLICY Pursuant to company policy, Inland Power and Light Company (IPL) is committed to safeguarding member privacy and protecting member personal information. As part of its communication practices and policy, IPL employs several vendors for the purpose of providing mobile phone messaging communications. IPL and contracted vendors do not and will not sell or disclose member mobile phone numbers or other mobile phone information to third parties for marketing purposes. Members may opt out of mobile phone communications from IPL by contacting IPL’s member services team. For information regarding IPL’s practices to maintain the confidentiality of member information, please see Policy 6-14.  Messaging Terms & Conditions Upon messaging opt-in, you consent to receive SMS messages from Inland Power & Light related for billing, outages, scheduling services, etc. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the stated categories in this privacy policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Message Frequency Message frequency may vary. Message and Data Rates Standard message and data rates may apply, depending on your mobile carrier plan. Opting Out You may opt out of receiving SMS messages at any time by replying with “STOP” to any SMS message you receive from us. After you send “STOP,” you will receive a confirmation message, and no further SMS messages will be sent to your number. Help and Support For assistance with our SMS service: Reply with “HELP” to any SMS message

For the average American household, almost half the annual energy bill goes to heating and cooling. Being smart about how you control your temperature settings will help you save money and stay comfortable in your home. CLICK HERE TO BEGIN YOUR SAVINGS! Thermostat Application WHAT IS AN ADVANCED SMART THERMOSTAT? An advanced smart thermostat is a Wi-Fi enabled device that automatically adjusts heating and cooling temperature settings for optimal performance. These devices provide convenience, insight and control. While system designs vary, common smart thermostat features can include: 1) Learning the temperature you like and establishing a schedule that automatically adjusts to energy-saving temperatures when you are asleep or away. 2) Providing home energy use data you can track and manage. 3) Allowing you to control home heating and cooling remotely through your smartphone. PRODUCT QUALIFICATIONS For products to meet the advanced standards of the qualified products list, they must have, at a minimum, the following: - Independent of manufacturer evolution(s) demonstrating energy savings for smart thermostat or Energy Star certification and additional information necessary to prove energy savings AND also have (in addition to evaluation or Energy Star certification) - 7 day programmable or learning-based scheduling - Wi-Fi enabled with remote access - Built in occupancy sensor - Heat pump auxiliary heat control optimization QUALIFYING DETAILS To qualify, you must be a current member of Inland Power & Light. The home where the smart thermostat is installed must have an ELECTRIC forced air furnace (with or without a heat pump). Requests for rebates must be received within 90 days of purchase and include a copy of the receipt or invoice showing the date of purchase, model number and cost of the purchase (incentive will not exceed the cost of the product). Please allow 4-6 weeks for processing. These programs are subject to change without notice- Independent of manufacturer evolution(s) demonstrating energy savings for smart thermostat or Energy Star certification and additional information necessary to prove energy savings- 7 day programmable or learning-based scheduling. QUALIFIED PRODUCT REBATE: $150 Click here to view approved qualified products For more information, click here or call your energy services representative. QUESTIONS ABOUT REBATES? CONTACT US! conservation@inlandpower.com Download the rebate form by clicking the image below. Advanced Smart Thermostat Rebate Application

HOW TO AVOID PRUNING With thoughtful planning and proper tree selection, you can enjoy your landscape for years to come, without worry that your favorite trees and shrubs could become a hazard. Trees play vital roles in our communities and on our properties – providing privacy, shade, added property value and more. Planting the right tree in the right place can eliminate the need for Inland Power to trim or remove a tree growing too close to a power line, plus it can help reduce power outages. RIGHT TREE RIGHT PLACE If you’re thinking about landscaping your property or are curious about whether you have the right trees in the right places, ask your local county extension office, reputable plant nursery or city parks department.

ENERGY SAVING TIPS Energy conservation is the best long-term solution to reducing your electric bill. High efficiency heat pumps, superior insulation, advanced performance windows and Energy Star lighting and appliances make today’s new electric homes inexpensive to operate and comfortable to live in. LIGHTING TIPS DIY SAVINGS TIPS HEATING & COOLING TIPS HOME ENGERY AUDIT ENERGY SAVINGS FAQS LIGHTING TIPS LIGHTING TIPS Compared to incandescent bulbs, LEDs not only perform better, they also last longer—and they use less energy, too. BENEFITS OF LED LIGHTING Less electricity. LEDs use up to 80 percent less electricity to produce the same amount of light as their traditional incandescent counterparts. Safety. LED lights are cool to the touch, which helps reduce fire risk. Older incandescent bulbs waste about 90 percent of their electricity to heat and convert only 10 percent to visible light. The excess heat can lead to an increased fire risk. Longevity. LEDs can last up to 10 times longer than traditional incandescent bulbs. Since they don't contain delicate filaments of glass, they can withstand light impact without breaking. Variety. There are colors, shapes, and sizes available for indoor and outdoor use. Some are even dimmable. Weatherproof. LED lights function just as well outdoors as they do indoors. They are constructed in such a way that they are impervious to moisture, heat, and cold. ENERGY-SAVING LIGHTING TIPS Lighting in your home can account for up to 20 percent of your monthly electricity bill. The good news? Lighting is something you can control easily and affordably. Turn out the lights when you leave a room. Illuminate just your task, and turn out lights elsewhere in the house. Use three-way fluorescent bulbs to provide variation of brightness for different tasks. Use timers when on vacation. Use lighter colored lamp shades to enhance light output. Choose solar-powered or daylight sensor security lighting. HEATING & COOLING TIPS Planning on upgrading your heating unit? Before you purchase, review rebate qualifications to see if you qualify. See below to download a list of helpful heating and cooling tips for winter and summer months. HEATING & COOLING TIPS DIY SAVINGS TIPS Those chores you do every day? The dishes. The laundry. The cooking. They all help determine the amount of your energy bill. Here's some tips to help manage your usage usage. KITCHEN Stagger pans on upper and lower oven racks. The improved air flow allows food to cook more quickly and efficiently because air can circulate freely. Use glass or ceramic pans in ovens. Then you can turn down the temperature about 25 degrees and foods will cook just as quickly. Use a timer. Don't open the oven door frequently to check the food, because each time you do the oven temperature drops by 25 degrees. Run only a full dishwasher on the automatic energy-savings cool-dry cycle. If it doesn't have this feature, turn it off after the final rinse and let the dishes air dry. Refrigerator/freezer: Keep your refrigerator closed while deciding what to eat. Each time you open the fridge door, the compressor has to run for eight to ten minutes to keep the cold inside. Set the temperature in your refrigerator between 37 degrees and 40 degrees. Keep your freezer section at 5 degrees. If you have a separate freezer for longer-term storage, it should be kept at zero degrees. Vacuum your refrigerator's coils, located on the back or underneath your appliance. Regular cleaning can improve your refrigerators efficiency up to 15% or more. LAUNDRY ROOM Wash laundry in cold water. In top-load models, about 90 percent of the cost per load is to heat the water. Do laundry after 7:00 p.m. This reduces unwanted heat and humidity in your home. Dry clothes outside on a line. Less heat from a dryer for less energy usage. Wash only full loads in your washing machine. Adjust the water level as needed. Clean the lint filter in your dryer after every load. WATER HEATING Set the temperature on your hot water tank to 120 degrees. Extremely hot water can lead to higher energy costs and even scalding accidents. Check your hot tub cover for escaping steam. Insulation blankets help keep the tub toasty. Keep showers short and use low-flow shower heads. A short shower uses less hot water than a bath. Fix leaky faucets. A small drip can be the equivalent of wasting a bath tub full of hot water each month. Insulate water pipes. It's easy and will prevent hot water in the pipes from cooling too quickly. DIY REBATES & INCENTIVES Installed new appliances or upgraded your heating? You may be eligible for a rebate. Find out here ! ENERGY STAR Want to learn more about how to save energy? Click here for more tips and information. GO DUCTLESS Choose ductless heating and cooling systems to save energy. Learn more here ! Download the energy savings tips here. Lighting Tips Heating & Cooling Tips DIY Savings Tips INFORMATION/DOWNLOADS