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HEAT PUMPS Heat pumps are one of the most energy efficient types of heating available today. A properly installed heat pump can deliver one-and-a-half to four times more heat energy to a home than it consumes. This is possible because heat pumps move heat rather than convert it from fuels such as natural gas, oil or propane. Inland is pleased to offer two heat pump rebate programs; ducted and ductless heat pumps. DUCTED HEAT PUMPS Ducted units must be installed by a contractor approved by the NW HVAC Association. This program is important as the test results, required by Inland, ensure the system is functioning at top performance resulting in increased comfort and energy savings. In addition to performance optimization, our contractor network offers a two-year warranty guaranteeing proper function of the installed heat pump system effective the date of installation. Inland offers several rebate options depending on the system that works for your home and/or budget: High Efficiency Air Source Heat Pump (HSPF 9+ or HSPF2 7.6 (min): Adding to existing Electric Forced Air Furnace: $1,250 *First time replacement only. Variable Speed Ducted Heat Pump (HSPF 9+ or HSPF2 7.6 (min): New Construction/Replacement: $600 Adding to existing Electric Forced Air Furnace: $1,560 *First time replacement only. Please see application for guidelines and requirements. CLICK HERE TO BEGIN YOUR SAVINGS! Ducted Heat Pump Application Please make sure you review all requirements for rebates for making your purchase and install. DUCTLESS HEAT PUMPS Ductless units (DHP), otherwise known as a mini-split system, is a highly efficient heating and cooling system. It is easily installed as a new primary heat source for electrically heated homes. These systems heat and cool homes at a fraction of the cost of electric resistance heat. DHP's are safer, quieter and heat rooms evenly by using an ultra-quiet fan. DHP's do not require expensive and invasive duct-work. Installation is as simple as mounting the indoor and outdoor units, connecting refrigerant lines, and making a few electrical connections. Inland offers a $920 rebate (one rebate per metered home) for units installed by a certified technician. The Ductless Heat Pump system must: Replace electric resistant heat (zonal, forced air or hydronic). Have a Heating Seasonal Performance Factor (HSPF) of 9 or HSPF2 7.6 (min) greater for single or multi-head systems. Contractor must be a licensed HVAC contractor. Homes with natural gas or propane forced air systems (air source or geothermal), do not qualify. Please see application for guidelines and requirements. CLICK HERE TO BEGIN YOUR SAVINGS! Ductless Heat Pump Application Please make sure you review all requirements for rebates for making your purchase and install. DUCTLESS DUCTLESS INLAND POWER CONTRACTOR NETWORK Click button below for a list of contractors for installation of ducted and ductless heat pump (DHP) systems. If you are a contractor and would like to be included on the contractor network list, please contact Inland Northwest HVAC at (509) 747-8810 or visit their website at inwhvac.org. Inland Power cannot recommend any one company and recommends doing your due diligence; make sure to get more than one estimate, inform contractor of intent to claim Inland's rebate prior to installation, and ask about warranty details. Contractor Network List GROUND SOURCE HEAT PUMPS Ground Source Heat Pumps (GSHP), also known as geothermal heat pumps is one of the most energy-efficient ways to heat your home. This type of heating and cooling system uses a heat pump to transfer hot and cold temperatures from the earth. Inland Power cannot recommend any one company and recommends doing your due diligence; make sure to get more than one estimate, inform contractor of intent to claim Inland's rebate prior to installation, and ask about warranty details. GSHP: Replacements - Compressor Only: $500 Conversions: $3,000 Upgrades: $3,000 Please see application for guidelines and requirements. CLICK HERE TO BEGIN YOUR SAVINGS! Ground Source Heat Pump Application Please make sure you review all requirements for rebates for making your purchase and install. Ground Source (Geothermal) Heat Pump Contractor Network Homeowner installs are not eligible for any Inland Power heating and cooling rebates. RELATED LINKS IS DUCTLESS RIGHT FOR YOU? Ductless heating and cooling systems distribute warm air more evenly and efficiently than traditional electric heaters. They reduce electric heating costs by 25-50% while also providing efficient air conditioning. The linked chart compares electric heating options in the Northwest. READ MORE FEDERAL TAX INFORMATION The Non-Business Energy Property Tax Credits have been retroactively extended from 12/31/2017 through 12/31/2032 READ MORE Questions for HVAC Professionals & Your Home Ground Source Heat Pump Rebate Application Ductless Heat Pump Rebate Application Ducted Heat Pump Rebate Application

PORTABLE GENERATOR SAFETY Maybe you want to make sure the food in your freezer stays frozen if there’s a power outage. Or you need to power the well pump that provides you with drinking water. Or you want to be able to use your gas or oil furnace when the power’s out. Or your at-home business requires that you have power to run computers or other equipment. Whatever the reason, whenever there is an extended power outage, there is also the urge by many customers to fire-up the portable generator to get electricity flowing to certain appliances. But, if not used properly, that portable generator can pose a severe hazard to line workers and your neighbors. In addition, the generator itself also can be damaged if it’s not connected properly. Also, according to the Consumer Product Safety Commission, using a portable generator INDOORS (even if windows and doors are open) can kill you in minutes because the exhaust from the portable generator contains high concentrations of carbon monoxide (a poison that cannot be seen and has no odor). DO NOT place a portable generator inside your home or garage when you are running it. The first step in purchasing a portable generator is to identify the things you absolutely cannot live without during a power outage. Usually high on the list will be the refrigerator and the freezer, a well pump, the furnace fan if you have natural gas or oil heat, or maybe some lighting. Consider your list carefully, because the bigger the portable generator, the more expensive it will be. Once you have your list, calculate how much electricity those items need. Look at the wattage of each item on the equipment nameplate or in the owner’s manual, and add it all up. Then keep in mind that your generator should not be run continuously at more than 80 percent of its rated capacity and take into account that appliances that operate with a motor (like the refrigerator and freezer) can require two to ten times their listed wattage in order to start. Once you factor in those conditions, you can determine the size of the portable generator you’ll need. What you should know Make sure extension cords are adequately sized to handle the electricity. If you’re not certain, ask the dealer who sold you your generator or check with an electrician. Also, the generator itself should always be placed outside in a well-ventilated area and you should never refuel it when the engine is hot. Let it cool for at least 10 minutes to minimize the danger of fire. According to the Consumer Product Safety Commission, using a generator indoors can kill you in minutes, even if the windows and doors are open. The exhaust contains high concentrations of carbon monoxide, a poison that cannot be seen and has no odor. If you are running a portable generator, do not place it in your home or garage. Instructions on how to properly use a portable generator are included in most operating manuals. You should read them carefully. FREQUENTLY ASKED QUESTIONS What can happen if I don’t use the generator properly? The most common problem is something called back feed. This occurs when a generator is connected to the home’s wiring system. The problem typically occurs during a power outage when a homeowner with a forced-air natural gas or oil-fired furnace tries to operate the furnace fan by plugging the generator into an electrical outlet and feeding power into the home’s electric system. That’s when back feed happens. The electricity from the generator will flow through the home’s wiring, out of the house through the electric meter, the voltage will get increased to about 12,500 volts as the current passes through the transformer outside (yes, it works in reverse), and then it will flow into Inland Power's electric system — posing a potentially fatal shock hazard to anyone working on the power line or coming in contact with a line that might be sagging or on the ground. Can this also damage my generator? Yes, it can. When our utility workers work on a power line, they routinely use a grounding system to protect themselves. If a portable generator is back feeding to that ground, the generator could be severely damaged. Also, when we restore power to a home that has a portable generator connected to the wiring, the sudden flow of utility power into the portable generator could burn out the machine. Can’t I accomplish the same thing by throwing the main breaker? Not safely. Simple circuit breakers do not make a positive disconnection between the home electric system and Inland Power's system. What’s more, they’ve been known to fail. And, the consequences are pretty high if it does fail. The only safe way to create a positive disconnection between the two electric systems is through the use of a transfer switch. How should I temporarily connect my portable generator? Follow the instructions and guidelines given by the manufacturer of the portable generator for connecting individual devices and appliances. How does IPL recommend I connect my portable generator through my meter base? MANUAL TRANSFER SWITCHES: IPL recommends the member contact a licensed electrician to install a break-before-make generator switch on their meter base that clearly indicates generator connection status. This device is typically installed into the customer’s meter base as an add-on and allows the customer to disconnect their service from IPL and connect their portable or whole home generator as the supply power source for the whole meter base instead. Note: This does not de-energize the supply lines coming into the meter base, contact IPL for a disconnect if you wish to work your meter base de-energized. Meter base generator interlock circuits are not recommended for installation. AUTOMATIC TRANSFER SWITCHES: Automatic transfer switches must be approved by IPL prior to installation. Call (509) 252-4564 or email newservice@inlandpower.com (mailto:newservice@inlandpower.com)for information. Until further notice, IPL will not approve installations of Generlink meter-sleeve mounted generator interconnects. Email newservice@inlandpower.com (mailto:newservice@inlandpower.com)for more information. Will there be an inspection? IPL will require a state inspection prior to re-energizing your service following the installation of a generator interconnection device on your meter base. Coordinate with your electrician to ensure proper scheduling. Does IPL provide any rebates or incentives for generator interconnections? No, not at this time. Is Generlink or similar meter sleeve generator interconnection devices approved? Generlink has been reviewed by the Inland Power & Light (IPL) Standards Committee and was not approved for installation on the IPL system.

CONSTRUCTION SPECIFICATIONS What you need to know. RESIDENTIAL UNDERGROUND Member Supplied Trench Junction Encloser Prep Site Junction Encloser PH2 Prep Site Junction Encloser PH3 Prep Site Transformer Prep Site Temporary Underground Service 200 Amp Pedestal 400 Amp Pedestal 200A-400A Wall Mounted 401A-800A 1-PH CT RESIDENTIAL OVERHEAD Temporary Overhead Service Permanent Pole Overhead Service to Building Overhead Service to Building Gable Ended COMMERCIAL UNDERGROUND 201A-800A 3-PH CT 800+ CT Pedestal MISCELLANEOUS Meter Socket Requirement Horizontal Clearances Vertical Clearances Residential Transformer Clearances Commercial Transformer Clearances Electric Service Requirement Handbook

PREPARE FOR AN OUTAGE PLEASE REMEMBER It is still important for you to report your power outage to Inland Power’s outage reporting line at 877-668-8243. PREPERATIONS Inland Power is committed to providing safe, reliable service. From time-to-time, events beyond our control create outages. Have these items available in your home should an outage occur: A three to five day supply of non-perishable food that needs little or no cooking Blankets and pillows Portable, battery-powered radio and clock Flashlights Extra batteries Manual can opener, bottle opener and utility knife First-aid kit Bottled water (minimum two quarts per person per day, but preferably one gallon per person per day) Candles Matches in a waterproof container or a lighter Cooler (and keep ice or ice packs ready in your freezer) Personal hygiene, sanitary supplies Cash (ATMs and banks may not be available) Pet supplies for three to five days Playing cards, games and books for entertainment PREPARATIONS FOR MEMBERS WITH SPECIAL MEDICAL NEEDS Following severe storms, damage to Inland Power’s electric distribution system may be extensive. In that case, it could take hours, or even several days, to complete repairs. In case of severe storms and power outages, members who must have a constant supply of electricity should be prepared with an emergency backup plan. The plan could include arrangements to move to an alternative location, use of a portable generator and/or installation of a battery backup on important electrical devices.

CAREERS AT INLAND POWER Empower your future. Inland Power is looking for the best and brightest talent. We’re proud of our outstanding record of employee engagement and commitment as a key part of our long-standing success. Come join our team! CURRENT JOB OPENINGS Currently no open positions. Please check back. REASONABLE ACCOMODATION Inland Power is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need assistance with the job application, interview process, or to perform the essential functions of a position, please contact our HR department at hr@inlandpower.com . We will work with you to provide the support you need. COMPREHENSIVE BENEFITS AT INLAND POWER At Inland Power, we value our employees and are committed to supporting their health, financial security, and work-life balance. We offer a comprehensive benefits package designed to meet the diverse needs of our team, including: Health Coverage: Medical, dental, and vision plans to keep you and your family healthy. Prescription Coverage: Access to prescription medications at competitive rates. Income Protection : Short-term and long-term disability coverage to protect your income in case of unexpected events. Life & Accident Insurance: Life insurance, dependent life insurance, accidental death and dismemberment (AD&D), and business travel accident insurance for added peace of mind. Retirement Benefits: A 401(k) plan with company contributions and a defined benefit pension plan to help you plan for a secure future. Paid Time Off: Accrued paid time off for all full-time employees, supporting rest, relaxation, and personal needs. FOR MORE DETAILED INFORMATION, PLEASE REFER TO OUR COLLECTIVE BARGAINING AGREEMENT OR EMPLOYEE HANDBOOK. At Inland Power, our values make us who we are. We expect the best from ourselves and our coworkers. We walk in the door ready to go knowing everyone has much to contribute, whether it's day 1 or day 10,001. It's the Inland Way! To learn more, click here. OUR VALUES Why a Charter rather than a Definition? A definition is a statement tells you what trust means. A definition sets boundaries and clarifies language. A charter is a living agreement. It doesn't just describe what trust is - it spells out how we will live it, who's responsible for it. and what accountability looks like . CHARTER = Action & Accountability CHARTER = Shared Ownership CHARTER = Measurable & Trackable The Inland Trust Charter for our Team Trust here means you can count on us to do what we say, when we say it, and for the reasons we say we’re doing it. We don’t hide information. We don’t sugarcoat. We follow through, own mistakes, and fix them fast. We believe every person, from the new hire to the CEO, has a responsibility to protect and grow trust- through fairness, transparency, accountability, competence, and respect. Around here, we don’t just talk trust, we live it, day in and day out, so that every member and every teammate knows we’ve got their backs. Our commitment is to be clear and intentional with these values- so that Inland remains a place where trust is built and protected. LEARN MORE Collective Bargaining Agreement Employee Polygraph Protection Act Know Your Rights - Workplace Discrimination Employee Handbook EEO Statement Fair Labor Standards Act Family Medical Leave Act Pay Transparency Notice WA L&I Know Your Rights WA Paid Family & Medical Leave

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RIGHT OF WAY CLEARING Reliable energy is something you expect, which is why Inland Power must continually safeguard the integrity of our electrical system. Trees and limbs that grow into or fall on power lines can cause outages, fires and serious accidents. Tree roots can damage underground lines, too. Both situations are a hazard to people and property and may interrupt essential community services. Our vegetation management program aims to reduce tree-related power outages. Inland takes a systematic approach to proactively patrol, trim, and remove trees to mitigate fire risk and support reliably: Trim trees on a scheduled basis Remove risk or dead trees adjacent to right-of-ways When the situation requires, Inland Power will mow rights-of-way to ensure areas are clear of excess vegetation and trees.

At Inland Power & Light, we offer affordable and reliable electricity to eastern Washington and northern Idaho. Quick Links OUTAGE MAP ACCOUNT LOGIN QUICK PAY ACCOUNT REGISTRATION SERVICE TRANSFER CAREERS OUR MISSION IS OUR MEMBERS ABOUT US When investor-owned utilities bypassed the nation’s rural areas because of sparse population, citizens eventually took matters into their own hands. Inland Power was organized in 1937 by some of these spirited forerunners who were dedicated to getting farm folks “to see the light.” On April 27, 1938, 160 farms northeast of Spokane were the first Inland members to receive power from the cooperative. Today, Inland Power is the largest electric cooperative in the state and continues to grow with approximately 47,000 meters. We serve 13 counties in eastern Washington and northern Idaho. OUTAGE CENTER From time-to-time, events beyond our control create outages. When that happens we will keep you posted with important information in our Outage Center. To view specific details of each reported Inland Power outage, click here to go to our Outage Center. Go to Center Call (877) 668-8243 to report an outage. ACCESS YOUR INLAND POWER ACCOUNT ANYTIME, ANYPLACE Inland Power offers an online and mobile tool to make viewing your account, making payments and changing your online preferences easier than ever via our SmartHub website and mobile app. Learn More Inland Power is my cooperative! Light Reading inlandpower.com LIGHT READING Read our current newsletter for the latest update on your cooperative. April Light Reading March Light Reading 2025 ANNUAL REPORT Inland Power & Light’s annual report is another opportunity for us to connect with our members. This report is a thorough recap of the previous year, a discussion on accomplishments and challenges that we faced and an overview of Inland’s vision for the road ahead. Click the image to view the full report. GO PAPERLESS Receiving and paying your monthly electric bill online is a convenient and easy way to save time and money. You can also significantly reduce waste by not receiving a paper bill and paying with a check each month. Start Now Start your path to BUILDING ENERGY SAVINGS TODAY! The BEST low interest financing program (5%) is a great opportunity to get energy saving projects completed in your home! Click here to learn more HOME ENERGY AUDIT PROGRAM Inland Power is pleased to offer a no charge energy audit service to Inland Power members. Our energy audit is a comprehensive assessment that can help you understand the whole picture of your home's energy use. An audit can help you determine how much your home uses, where your home is losing energy, and which problem areas and fixes you should prioritize to make your home more efficient and comfortable. Learn More INLAND POWER'S BILL ASSISTANCE PROGRAM At Inland Power we understand that financial burdens can come up from time to time. Our goal is to help valued members through our bill assistance program when those challenging times arise. PROGRAM DETAILS AND REQUIREMENTS: Must be current Inland Power residential member. Qualified member are allowed to submit one application request per calendar year. Assistance allowance is only for the current amount due. All documentation requirements listed in the application package must be included at the time your application is submitted. Complete, sign and date application We're here for you! To learn more, please contact us at inlandpower@inlandpower.com or 509-747-7151.

INLAND POWER'S FUEL MIX Providing clean renewable energy has always been business as usual at Inland Power. In 2024, Inland purchased the majority of its power from BPA for resale and distribution to our members. The bulk of that power is generated from the hydroelectric dams along the Columbia and Snake Rivers. We are very fortunate to live in the Pacific Northwest and have access to this clean, efficient source of power. ENERGY LAWS & REGULATIONS ENERGY INDEPENDENCE ACT In 2006, Washington voters passed the Energy Independence Act (EIA), which requires electric utilities that serve 25,000 customers or more to obtain a certain percentage of the electricity used from eligible renewable resources, including solar, wind and hydropower. The percentage of required renewable generation started at 3 percent in 2012 and climbed to 15 percent in 2020. CLEAN ENERGY TRANSFORMATION ACT In 2020, Washington legislators passed the Clean Energy Transformation Act. This act requires utilities to provide power that is carbon-neutral by 2030 and 100% carbon-free by 2045. Utilities that provide power generated from resources like coal and natural gas have a long way to go to reach this clean energy goal. In 2024, Inland was 100% carbon neutral. Although we have not achieved carbon neutrality every year, IPL is on target to meet the Clean Energy Transformation Act requirement to be 100% carbon neutral by 2030. WASHINGTON STATE LEGISLATURE Track new bills and legislation that involve solar and other resources. CLICK HERE

Start your path to... BUILDING ENERGY SAVINGS TODAY! The BEST low interest financing program (5%) is a great opportunity to get energy saving projects completed in your home! This tariff program is offered to members for specific energy savings projects that are allowed under the Rural Energy Savings Program (RESP). The RESP is overseen by the United States Government acting through the Rural Utilities Service (RUS) office. Identify your residential or commercial energy savings project and learn more! Lighting HVAC Heat Pumps Appliances Insulation Solar and/or Battery Storage The BEST program is your opportunity to unlock energy savings for your home! RESIDENTIAL REQUIREMENTS & APPLICATION BEST AGREEMENT BEST AGREEMENT COMMERCIAL REQUIREMENTS & APPLICATION

The residential service estimator provides a ballpark estimate of what it may cost you to install electric service to your new home. The estimate is calculated based on information you provide and may not reflect conditions unique to your site, such as rocky soil conditions, the presence of other underground facilities, or landowner easement arrangements. Costs provided are for new single-family homes with line extensions of less than one-half mile. Estimates are not applicable to alteration, conversions, service inside subdivisions, non-residential line extensions, high density loads, 3-phase or any lot where low-voltage facilities already exist to serve your new home. Site preparation costs associated with underground facilities such as trenching, conduits and vaults are the applicant’s responsibility and are NOT included in these cost estimates. The residential service estimator is NOT intended to determine a design, specific route or identify how facilities will be installed on your site. Actual design and advance payment will be determined after you meet on site with a Inland Power engineer. RESIDENTIAL SERVICE ESTIMATOR Get Started What is the distance in feet from the nearest electrical facility to where your meter would be located? Measure along a clear, accessible, path you suspect the power lines would be constructed. Enter a number between 0 and 2,640 feet Please enter a number in feet Next Low Voltage Design Select Short Overhead Select Short Underground from Overhead Select Short Underground from Underground High Voltage Design Select Long Overhead Select Long Overhead & Underground Select Long Underground Select Long Underground from Underground Is the nearest electrical facility a transformer (either a ground-level padmount or overhead on a pole)? No Yes Estimated Cost: $0 The residential service estimator provides a ballpark estimate of what it may cost you to install electric service to your new home. The estimate is calculated based on information you provide and may not reflect conditions unique to your site, such as rocky soil conditions, the presence of other underground facilities, or landowner easement arrangements. Costs provided are for new single-family homes with line extensions of less than one-half mile. Estimates are not applicable to alteration, conversions, service inside subdivisions, non-residential line extensions, high density loads, 3-phase or any lot where low-voltage facilities already exist to serve your new home. Site preparation costs associated with underground facilities such as trenching, conduits and vaults are the applicant’s responsibility and are NOT included in these cost estimates. The residential service estimator is NOT intended to determine a design, specific route or identify how facilities will be installed on your site. Actual design and advance payment will be determined after you meet on site with a Inland Power engineer. New Service Application Call Us: (509) 252-4564 Start Over

COMMERICAL REBATES & INCENTIVES WASHINGTON CLEAN BUILDINGS ACT TO REDUCE ENERGY USE & GREENHOUSE GAS EMISSIONS The Washington Clean Buildings Act (HB 1257) was signed into law in May 2019. This law establishes performance-based energy targets and reporting requirements for building owners of large commercial buildings. The intent of this law is to reduce energy use and greenhouse gas emissions for existing and new buildings over 50,000 square feet. The Washington Department of Commerce will develop energy-use intensity (EUI) performance standards by November 2020. The law will offer a voluntary incentive program starting in 2021. Beginning in 2026 the standard will be implemented as a mandatory requirement. More details on the Clean Buildings Act, rule making process, key dates, and helpful resources, are available from the Department of Commerce , where you can also sign up for email updates. Inland Power offers energy conservation incentives and rebates which can be combined with State incentives from this law. For more information about Inland Power efficiency programs, continue on this page for available incentives and rebates or email conservation@inlandpower.com . Commercial HVAC Efficient HVAC technologies provide a large, relatively untapped source of savings in the commercial sector. Inland offers a suite of HVAC rebates to support our members and their quest to use energy more efficiently. More Info Commercial Lighting Old lamps and ballasts are being replaced with energy efficient lighting at a rapid pace. Do you qualify for an incentive? More Info Custom Projects Do you have an energy efficient project that doesn't seem to fit anywhere? Check this out! More Info Other Commerical Offerings More Info