WORK ORDER SPECIALIST

Empower your future. Inland Power is looking for the best and brightest talent. Join a dynamic and fast-paced team committed to safe, reliable service at great rates.

SALARY RANGE: $56,916 - $71,145

LOCATION: FOUR LAKES OFFICE - 10110 W HALLETT RD., SPOKANE, WA 99224

HOURS: 4 - 10s - 7:00 A.M. TO 5:30 P.M.

REPORTS TO: PURCHASING & INVENTORY MANAGEMENT SUPERVISOR

FLSA STATUS: NON-EXEMPT

UNION STATUS: NON-UNION

DEPARTMENT: OPERATIONS (6)

APPLICATION DEADLINE: NOVEMBER 30, 2022

PURPOSE OF POSITION

This position assists departmental personnel in work flow and analysis of utility work orders and procedures. This position is responsible to manage and audit all aspects of the work order process. Monitors as-builts for accuracy and makes necessary corrections before filing. Works with departmental personnel in organization of methods for processing paperwork, maintaining records and files and general flow of information.

CORE COMPETENCIES

  1. Quality Work: Produce thorough, high quality work with minimal errors. Seek feedback, make corrections as needed. Identify problems and solve them. Strive to improve processes. Work collaboratively with co-workers to implement systematic changes.

  2. Productivity: Complete assigned work in a timely fashion. Utilize slow periods productively. Produce amount and volume at expected speed.

  3. Technical Skills/Job Knowledge: Demonstrate appropriate level of understanding of technical skills in area of expertise, technology, products, and/or processes involved. Duly perform assigned duties. Keep current on changes and be competent with all technology necessary to perform job.

  4. Communication: Clearly convey oral and written communication. Keep others informed of activities and problems in timely manner. Listen well; respond appropriately and respectfully.

  5. Teamwork/Ability to Work with Others: Demonstrate ability to work in a positive manner with co-workers and/or members with differing backgrounds, opinions, capabilities, etc. Willingly share skills, competencies, and knowledge with others. Establish and maintain strong, effective working relationships. Contribute effectively to group efforts. Promote harmony; agree to disagree without damaging relationships.

  6. Accountability: Maintain excellent attendance and provide additional assistance after normal working hours when needed. Be reliable, prepared and accept responsibility for work and actions.

  7. Integrity: Demonstrate honesty, high ethical standards, and respect for all co-workers and membership.

  8. Professionalism: Address internal and external members with courtesy and respect. Dress in work attire appropriate to the position. Communicate business information in a timely fashion, using means of communication appropriate to the situation.

  9. Support of Cooperative Goals: Support Cooperative goals and adhere to all policies and procedures. Contribute effectively in support of the Cooperative.

  10. Problem-Solving: Use sound logic and methodology to solve problems. Explore multiple sources for answers, as required. Be able to identify hidden problems and propose solutions.

JOB RESPONSIBILITIES

  1. Administers and processes work orders including service orders and requisitions for services/special materials; performs work order closing, materials usage, and year-end maintenance.

  2. Performs accounting research functions as necessary to locate and correct work order entries;

  3. Assists with completing work orders w/crew notations; enters all changes, deletions, additions into records system. Assists with processing usage on all materials used, salvaged, and junked on a routine basis.

  4. Assists in records management, both computerized and manual, with emphasis on accuracy, re-organization, and maintenance of same.

  5. Gathers and organizes data, as directed, to assist with support in the preparation and follow-through of easements, permits and notification process for work orders, special projects.

  6. Assists in maintaining work order files, using checklist to gather, record, track, and distribute information as needed/required

  7. Assists in the preparation of invoices to members from other department personnel taken from the cost estimate sheets. Assists in maintaining system for receipt of payments of invoices and notification to the staking technicians of said payment, and reports to accounting of work order numbers with corresponding received payments

  8. Provides general assistance in development of word processing, spreadsheet and database tools for easement and work order programs

  9. Assists in utilizing, updating, and maintaining the GIS, AUTOCAD and NISC mapping system of drafting and design

  10. Responds to after-hours outages or emergencies to assist in the work as necessary to assist General Foreman and line crew with work order creation and as-built processing.

  11. Performs all other duties as necessary and assigned to maintain effective functioning of the department and the cooperative

MINIMUM QUALIFICATIONS AND JOB REQUIREMENTS

MINIMUM QUALIFICATIONS

  1. High school diploma or equivalent required with 3 years of electric utility experience preferred in accounting, operations or member services position.

  2. General understanding of electric plant construction and materials.

  3. Ability to read and interpret plans and specifications, technical material pertaining to electrical, civil and structural disciplines.

  4. Knowledge of basic operation and maintenance principles for power systems.

  5. Knowledge of basic engineering for power systems.

  6. Competency in Microsoft Office software applications (Word, Excel, Access, PowerPoint & Outlook) and the ability to learn other software applications.

  7. Must have considerable skill in effectively dealing with a variety of people under difficult circumstances.

  8. Must have excellent phone etiquette and should be able to effectively handle and transmit information over the phone, fax or email.

  9. Excellent oral and writing skills required.

  10. This position requires the ability to work under pressure (possibly in emergency situations) and maintain good internal and external relationships.

  11. Attention to detail with the ability to multi-task in a team environment.​

  12. Ability to learn staking sheets, invoices, work orders, service orders, mapping, tagging and other departmental processes.

  13. Must be willing to work any shift and overtime as needed for emergency and outage management when required.

  14. Other combinations of education and experience may be considered.
     

PREFERRED JOB QUALIFICATIONS

  1. Previous utility experience.

  2. Associate or B.A./B.S. degree in Business Administration.

  3. Knowledge of rural electrification and cooperative programs.

  4. Must be able to work and communicate effectively with the Operations and Engineering departments’ personnel to ensure the efficiency of the duties required by all personnel in the departments

  5. Must be flexible, organized, creative, and a self-starter, with the ability to assess problems and participate in resolving the same
     

OTHER COMPETENCIES
OCCUPATIONAL/TECHNICAL SKILLS

  1. Proficient computer skills including Word processing and Excel spreadsheets.

  2. Knowledge of CIS platforms like NISC.

  3. Knowledge of real estate or land services.

  4. Valid Washington State Driver’s License.


​ADMINISTRATIVE SKILLS

  1. Ability to analyze and resolve situations and problems.

  2. Ability to organize work, set priorities and meet critical deadlines with a minimum amount of direction.

  3. Ability to use techniques of effective time management.

  4. Ability to handle multiple priorities and projects.

  5. Ability to process paperwork effectively.

  6. Ability to use a computer terminal to accurately and rapidly enter and retrieve data.

WORK ENVIRONMENT

  1. Most work shall be performed in an office setting, with some field work required when obtaining necessary information from outside firms and agencies. Some work may be performed outdoors under various conditions of weather and terrain.

APPLICATION PROCESS

If your credentials and interest match this job, please send your completed application, cover letter and resume to: hr@inlandpower.com or mail them to, Inland Power & Light Company, 10110 W. Hallett Rd., Spokane WA 99224-7435, Attn: Human Resources.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Inland Power and Light is committed to equal employment opportunity for all. Just as our commitment to quality motivates us to go the extra mile, we cooperate with the civil rights agencies in government in an effort to ensure equal opportunity in employment through an Affirmative Action Plan. To assure full implementation of this equal employment policy, we will take steps to assure that persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, disability or any other classification protected by nondiscrimination law.

REASONABLE ACCOMMODATION

Inland Power will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process and to perform the essential functions of the job whenever possible. Please contact the HR department at Inland Power if you would like assistance.

CONTACT

509-747-7151

800-747-7151 Toll Free

ADDRESS

10110 W. Hallett Road
Spokane, WA 99224

Co-branded Inland Touchstone_web.png

HOURS

M - Th: 7 a.m. - 5:30 p.m.
F - S: Closed

BILLING

Inland Power & Light
PO Box B
Spokane WA 99219

SOCIAL

  • Twitter