MEMBER SERVICE REP I - REMITTANCE

Empower your future. Inland Power is looking for the best and brightest talent. Join a dynamic and fast-paced team committed to safe, reliable service at great rates.

STARTING HOURLY RATE: $20 PER HOUR

STATUS: PART TIME

LOCATION: FOUR LAKES OFFICE - 10110 W HALLETT RD., SPOKANE, WA 99224

HOURS: MONDAY TO THURSDAY, 7:00 A.M. TO 11:30 A.M.

REPORTS TO: MEMBER SERVICE SUPERVISOR

FLSA STATUS: NON-EXEMPT

UNION STATUS: NON-UNION

DEPARTMENT: MEMBER SERVICES

APPLICATION DEADLINE: APPLICATIONS IN REVIEW

PURPOSE OF POSITION

This position is responsible for the gathering and processing of mail and payments and requires attention to detail while performing these tasks. This position is part of the member services team and works under direct supervision from the member experience supervisor.

CORE COMPETENCIES

1. Quality Work: Produce thorough, high-quality work with minimal errors. Seek feedback, make corrections as needed. Identify problems and solve them. Strive to improve processes. Work collaboratively with all departments and co-workers to implement systematic changes.

2. Productivity: Complete assigned work in a timely fashion. Utilize slow periods productively. Produce amount and volume at expected speed.

3. Technical Skills/Job Knowledge: Demonstrate high level of understanding of technical skills in area of expertise, technology, products and/or processes involved. Duly perform assigned duties. Keep current on changes and be competent with all technology necessary to perform job.

4. Communication: Clearly convey oral and written communication. Keep others informed of activities and problems in timely manner. Listen well; respond appropriately and respectfully.

5. Teamwork/Ability to Work with Others: Demonstrate ability to work in a positive manner with co-workers and/or members with differing backgrounds, opinions, capabilities, etc. Willingly share skills, competencies, and knowledge with others. Establish and maintain strong, effective working relationships. Contribute effectively to group efforts. Promote harmony; agree to disagree without damaging relationships.

6. Accountability: Maintain excellent attendance and provide additional assistance after normal working hours when needed. Be reliable, prepared and accept responsibility for work and actions.

7. Integrity: Demonstrate honesty, high ethical standards, and respect for all co-workers, board of trustees and membership.

8. Professionalism: Address internal and external members with courtesy and respect. Dress in work attire appropriate to the position. Communicate business information in a timely fashion, using means of communication appropriate to the situation.

9. Support of Cooperative Goals: Support cooperative goals and adhere to all policies and procedures. Contribute effectively in support of the cooperative.

10. Problem-Solving: Use sound logic and methodology to solve problems. Explore multiple sources for answers, as required. Be able to identify hidden problems and propose solutions.

JOB RESPONSIBILITIES

  1. Picks up, opens, and sorts mail and processes daily payments quickly and accurately.
     

  2. Performs computer data entry to input and update member information. Ensures proper handling of all member information for efficient operations. Ensures confidentiality of member records.
     

  3. Must have very strong verbal communication skills.
     

  4. Effectively responds to changes in the business environment while dealing with different personality types. Able to perform multiple tasks quickly.
     

  5. Create an atmosphere of cooperation between departments by performing all duties in a professional manner and on a timely basis, and by providing quality services in the completion of all tasks.
     

  6. Performs other duties as required.

MINIMUM QUALIFICATIONS AND JOB REQUIREMENTS

  1. Minimum Qualifications:

    • High school diploma or equivalent.

    • Six months or more experience in a customer or member service position.

    • Experience with general office practices including, but not limited to, personal computers, PC software, telephone, copy, fax and other computer peripheral devices.
       

  2. Knowledge and Skills:

    • Knowledge of cooperative policies and procedures.

    • Excellent people skills, including communication, diplomacy, interpersonal relations, and conflict management.

    • Ability to deal with the public in difficult situations.

    • Good problem-solving skills.

    • Organization skills including attention to detail and accuracy.

    • Professional appearance and attitude.

    • Excellent mathematical skills.

    • Knowledge and understanding of basic bookkeeping.

       

  3. Mental Demands/Working Conditions:

    • Ability to work independently with minimal guidance and supervision.

    • Ability to manage diverse work functions while balancing and adjusting priorities in accordance with changing requirements.

    • Flexibility to respond quickly and effectively under time pressure.

    • Ability to understand personal and departmental role in the bigger organizational picture, and to respond as an effective team member.

    • Ability to meet time deadlines and effectively multi-task.

The MSR I shall have full authority to carry out these duties and responsibilities in conformity with established policies and procedures and shall utilize time in such a way as to fulfill the objectives of this position and the cooperative.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Inland Power and Light is committed to equal employment opportunity for all. Just as our commitment to quality motivates us to go the extra mile, we cooperate with the civil rights agencies in government in an effort to ensure equal opportunity in employment through an Affirmative Action Plan. To assure full implementation of this equal employment policy, we will take steps to assure that persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, disability or any other classification protected by nondiscrimination law.

REASONABLE ACCOMMODATION

Inland Power will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process and to perform the essential functions of the job whenever possible. Please contact the HR department at Inland Power if you would like assistance.