This position provides administrative support to the operations department to further the objectives of the cooperative in delivering exceptional member service. Areas of responsibility include clerical duties for both design and construction. This position supports the Operations Admin. Supervisor and requires organizational and communication skills, decision making, problem solving and familiarity with workflow practices in addition, the ability to work with other departments within the organization and outside agencies.

1. Quality Work:  Produce thorough, high quality work with minimal errors.  Seek feedback, make corrections as needed.  Identify problems and solve them.  Strive to improve processes.  Work collaboratively with co-workers to implement systematic changes.
    

2. Productivity:  Complete assigned work in a timely fashion.  Utilize slow periods productively.  Produce amount and volume at expected speed.
    

3. Technical Skills/Job Knowledge:  Demonstrate appropriate level of understanding of technical skills in area of expertise, technology, products, and/or processes involved.  Duly perform assigned duties.  Keep current on changes and be competent with all technology necessary to perform job.
    

4. Communication: Clearly convey oral and written communication.  Keep others informed of activities and problems in timely manner.  Listen well; respond appropriately and respectfully.
    

5. Teamwork/Ability to Work with Others: Demonstrate ability to work in a positive manner with co-workers and/or members with differing backgrounds, opinions, capabilities, etc.  Willingly share skills, competencies, and knowledge with others.  Establish and maintain strong, effective working relationships.  Contribute effectively to group efforts.  Promote harmony; agree to disagree without damaging relationships.
    

6. Accountability:  Maintain excellent attendance and provide additional assistance after normal working hours when needed.  Be reliable, prepared and accept responsibility for work and actions.
    

7. Integrity:  Demonstrate honesty, high ethical standards, and respect for all co-workers and membership.
    

8. Professionalism:  Address internal and external members with courtesy and respect.  Dress in work attire appropriate to the position.  Communicate business information in a timely fashion, using means of communication appropriate to the situation.
    

9. Support of Cooperative Goals:  Support Cooperative goals and adhere to all policies and procedures.  Contribute effectively in support of the Cooperative.
    

10. Problem-Solving:  Use sound logic and methodology to solve problems.  Explore multiple sources for answers, as required.  Be able to identify hidden problems and propose solutions.

1. Administers and processes work orders including service orders and daily workflow tasks.
    

2. Assists with completing work orders with crew notations, enters all changes, deletions, additions in to records system.
    

3. Assists in maintaining electronic work order files within the organizations document imaging system.
    

4. Assist the Operations Admin Supervisor, Fleet Foreman, ROW Maintenance Coordinator, GF’s, Operations Manager, Engineering Manager and COO as needed.
    

5. Back-up response to Emergency 911 calls.
    

6. Assists with Outage Management.
    

7. Receives departmental phone calls and assists members of the operations and engineering departments as necessary.
    

8. Identify and help implement process improvements for the department to increase efficiency and to provide the member with the best experience possible.
    

9. Is expected to cross-train in other key functions of the department (i.e. dispatching, scheduling, admin duties for other departments, etc.)
    

10. Assists with crew scheduling as needed.
     

11. Other tasks and duties, as assigned.