DISPATCH SCHEDULER

Empower your future. Inland Power is looking for the best and brightest talent. Join a dynamic and fast-paced team committed to safe, reliable service at great rates.

SALARY RANGE: $56,916 - $71,145

LOCATION: FOUR LAKES OFFICE - 10110 W HALLETT RD., SPOKANE, WA 99224

HOURS: 4 - 10s - 7:00 A.M. TO 5:30 P.M.

REPORTS TO: OPERATIONS ADMIN. SUPERVISOR

FLSA STATUS: NON-EXEMPT

UNION STATUS: NON-UNION

DEPARTMENT: OPERATIONS (6)

APPLICATION DEADLINE: THURSDAY, MARCH 23, 2023

PURPOSE OF POSITION

This position provides administrative support to the operations department to further the objectives of the cooperative in delivering exceptional member service. Areas of responsibility include clerical duties for both design and construction. This position supports the Operations Admin. Supervisor and requires organizational and communication skills, decision making, problem solving and familiarity with workflow practices in addition, the ability to work with other departments within the organization and outside agencies.

CORE COMPETENCIES

Quality Work: Produce thorough, high quality work with minimal errors. Seek feedback, make corrections as needed. Identify problems and solve them. Strive to improve processes. Work collaboratively with co-workers to implement systematic changes.
Productivity: Complete assigned work in a timely fashion. Utilize slow periods productively. Produce amount and volume at expected speed.
Technical Skills/Job Knowledge: Demonstrate appropriate level of understanding of technical skills in area of expertise, technology, products, and/or processes involved. Duly perform assigned duties. Keep current on changes and be competent with all technology necessary to perform job.
Communication: Clearly convey oral and written communication. Keep others informed of activities and problems in timely manner. Listen well; respond appropriately and respectfully.
Teamwork/Ability to Work with Others: Demonstrate ability to work in a positive manner with co-workers and/or members with differing backgrounds, opinions, capabilities, etc. Willingly share skills, competencies, and knowledge with others. Establish and maintain strong, effective working relationships. Contribute effectively to group efforts. Promote harmony; agree to disagree without damaging relationships.
Accountability: Maintain excellent attendance and provide additional assistance after normal working hours when needed. Be reliable, prepared and accept responsibility for work and actions.
Integrity: Demonstrate honesty, high ethical standards, and respect for all co-workers and membership.
Professionalism: Address internal and external members with courtesy and respect. Dress in work attire appropriate to the position. Communicate business information in a timely fashion, using means of communication appropriate to the situation.
Support of Cooperative Goals: Support Cooperative goals and adhere to all policies and procedures. Contribute effectively in support of the Cooperative.
Problem-Solving: Use sound logic and methodology to solve problems. Explore multiple sources for answers, as required. Be able to identify hidden problems and propose solutions.

JOB RESPONSIBILITIES

Coordinate and schedule daily line construction activities.
Processes work orders including service orders and daily workflow tasks.
Assists with completing work orders with crew notations, enters all changes, deletions, additions in to records system.
Assists in maintaining electronic work order files within the organizations document imaging system.
Assist the Operations Admin Supervisor, Fleet Foreman, ROW Maintenance Coordinator, GF’s, Operations Manager, Engineering Manager, and COO as needed
Back-up response to Emergency 911 calls
Assists with Outage Management
Receives departmental phone calls and assists members of the operations and engineering departments as necessary.
Identify and help implement process improvements for the department to increase efficiency and to provide the member with the best experience possible.
Is expected to cross-train in other key functions of the department (i.e. dispatching, scheduling, admin duties for other departments, etc.)
Other tasks and duties, as assigned.

MINIMUM QUALIFICATIONS AND JOB REQUIREMENTS

MINIMUM QUALIFICATIONS

High school diploma or equivalent required.

KNOWLEDGE / SKILLS

General understanding of electric plant construction and materials.
Knowledge of basic operation and maintenance principles for power systems.
Basic knowledge of work management/workflow principles.
Competency in Microsoft Office software applications (Word, Excel, Access, PowerPoint & Outlook) and the ability to learn other software applications.
Must have considerable skill in effectively dealing with a variety of people under difficult circumstances.
Must have excellent phone etiquette and should be able to effectively handle and transmit information over the phone, fax or email.
Excellent oral and written skills required.
Organizational skills; including attention to detail and accuracy. Ability to multi-task in a team environment.
Ability to learn staking sheets, invoices, work orders, service orders, mapping, tagging and other departmental processes.
Other combinations of education and experience may be considered.

PREFERRED JOB QUALIFICATIONS

Electrical utility experience; preferred in operations or member services position.
Associate or B.A./B.S. degree.
Knowledge of rural electrification and cooperative programs.
Must be flexible, organized, creative and a self-starter, with the ability to assess and solve problems.
Knowledge of CIS platforms like NISC.
Knowledge of real estate or land services.

MENTAL DEMANDS

Ability to analyze and resolve situations and problems.
Ability to organize work, set priorities and meet critical deadlines with a minimum amount of direction.
Ability to use techniques of effective time management.
Ability to handle multiple priorities and projects.
Ability to process paperwork effectively.
Ability to use a computer terminal to accurately and rapidly enter and retrieve data.
Ability to work under pressure.

Working Conditions

Typically, normal office environment with low to moderate levels of noise exposure and a temperature-controlled work area with occasional work outside for various events.
Use of office machines, including computer, keyboard, mouse and related peripheral devices.
Minimal travel may be required.

The dispatch scheduler shall have full authority to carry out these duties and responsibilities in conformity with established policies and procedures and shall utilize time in such a way as to fulfill the objectives of this position and the cooperative.

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Inland Power and Light is committed to equal employment opportunity for all. Just as our commitment to quality motivates us to go the extra mile, we cooperate with the civil rights agencies in government in an effort to ensure equal opportunity in employment through an Affirmative Action Plan. To assure full implementation of this equal employment policy, we will take steps to assure that persons are recruited, hired, assigned and promoted without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age, disability or any other classification protected by nondiscrimination law.

REASONABLE ACCOMMODATION

Inland Power will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process and to perform the essential functions of the job whenever possible. Please contact the HR department at Inland Power if you would like assistance.

APPLICATION