• Alerts & Reminders

    Alerts & Reminders

    Alerts and reminders set up in SmartHub can be used to help monitor your account activity.

  • Billing Options

    Billing Options

    Receiving and paying your monthly electric bill online is a convenient and easy way to save time and money.

  • Cycles and Due Dates

    Cycles and Due Dates

    Inland Power has four billing cycles per month. The due dates are the 5th, 12th, 19th and 26th.

  • Deposits & Fees

    Deposits and Fees

    Deposits and fees will be applied to your account for various reasons. Outlined on this page are each reason you may see a fee or deposit on your account.

  • Moving

    Moving

    Please contact our office when you are moving. We will need some information to ensure you are billed correctly.

  • Payment Options & Stations

    Payment Options & Stations

    There are multiple ways to make a payment. You can make a payment online, over the phone, by mail or in person at any one of our payment stations.

  • Receiving & Reading Your Bill

    Receiving & Reading Your Bill

    You can receive your monthly billing statement from Inland Power by mail, email or online. We've also provided a quick guide of how to read your power bill.

  • Why is My Bill So High?

    Why is My Bill So High?

    Your bill may be high for a variety of reasons. Check out the most common reasons your bill may be high before you give Inland Power a call.

  • Your Online Account

    Your Online Account

    Inland Power has a brand new online tool that members can use to access online billing, account information, alerts, average usage etc. Sign up now!

Why is My Bill So High?

Inland Power representatives are always happy to assist you with your billing questions, but you may consider gathering this information prior to calling. It may answer your questions or provide valuable information when you do call.

Accurate History

Review how much power you’ve used for the last 13 months. We call this the kilowatt hour (kWh) history. This history is provided for you on every bill. You can compare your most recent month to that same month one year ago. Weather fluctuations may be a factor in any major differences, but this is a good place to start your search. The kilowatt hours you use are the main driver of costs on your electric bill. Inland Power residential customers average about 1,500 kWh of energy use per month.

True electric bill

Check to be sure this is a true high electric bill. Are there other charges beyond electric service? Any additional service fees (i.e deposits, connection/disconnection fees or returned check fees)? Did Inland Power have to estimate your meter read? This could have caused fluctuation.

Have any past-due amounts from a previous bill been added to the total? Are there ancillary charges added to the bill for other products or services? Don’t forget about state and local taxes.

Days of Use

Check the number of days that are billed for your electric use. This varies from bill to bill due to the number of days in a month and a billing cycle may be a bit shorter or a bit longer month to month. If you submit your own meter read, there may have been fluctuation in the amount of days between each read that was submitted to Inland Power. We recommend that you consistently report your meter read, which helps to avoid a 15 day bill and then 45 day bill.

Compare winter to summer

Detailed usage information can be found through your SmartHub account. This allows you to see your daily, monthly and yearly energy usage information. Look to see if there are any anomalies that you can’t explain. Inland Power offers a budget billing program to help members with seasonal fluctuations.

Your Electric Meter Doesn't Go On Vacation

If you leave your home for an extended period of time for business or vacation, any appliance you leave plugged in or connected will continue to use electricity even while you are gone, especially your hot water heater, freezer, refrigerator, HVAC system, landscape irrigation, well pump, etc. Login to your SmartHub account to check your energy usage while away. Most of us note that the TV and lights were not on, but we forget about these items.

Lifestyle

No two households use energy the same way, so comparing your energy bill to your neighbor’s is like comparing apples to oranges. It is best to compare your current use to your past use.

Determine if the size of your household has increased or did someone stay at home more.

Have you added a new swimming pool or hot tub in your back yard?

Have you had “guests” stay for an extended period?

Do you have hobbies that include the use of power tools, ovens and other high electrical resistance tools or appliances?

Read and record meter reads and usage daily for 10-14 days before requesting a field visit.

Field Visits

If after studying all the above information, you still feel there may be a deeper problem, we are happy to take your call and assist you. After handling the high bill complaint on the phone, we determine if a field visit is necessary to determine any energy efficiency problems.

When should I ask Inland Power to test my meter?

Inland Power encourages customers to look for the cause in the above situations first. Meter tests should be a last resort instead of first. Inland Power’s new digital meters are extremely accurate.

In the case of a meter check, an Inland Power field representative will check the meter. There is a $25 fee for testing meters if test results show it is within range.

Energy Efficiency

If it is determined that your bill is accurate and you would like some tips on how to lower your electric bill. Please see the energy efficiency portion of our website for ideas for your home or business.